I went back to Wendy's and said Hello to my favorite manager. I used her coupon to get the free burgers. One Big Bacon classic, with lettuce mayo on the side. One spicy chicken sandwich, and two Jr. Cheeseburger kids meals, one with no tomatoes and one with pickles only. I got the chocolate milk for the kids which they both liked. I got back to my table and guess what...there was no mayonaisse on the side for my wife's burger. She said it was fine so we continued to hand out the food. My daughter's burger had pickles on it like I said, but it also had, ummm, everything else that comes on a Jr cheeseburger.
That is slightly annoying. I said pickles only, the nice young man who took my order both this and the previous time said 'pickles only' into his microphone, but I did not get pickles only. My son dropped his burger on the floor, and I considered picking it up and saying this was supposed to have pickles only, to get a replacement burger for him...but I did not, I purchased a burger for $1.07 and everyone was content. I probably should have complained again about the lack of mayonaisse and lack of no lack of ketchup, mustard, and lettuce or whatever they put on her burger.
The Wendy's Update
July 13th, 2006 at 05:19 pm
July 13th, 2006 at 05:25 pm 1152811539
It may seem like a small thing, but these companies can only survive on customer satisfaction and people really enjoy getting what they ask for. I would complain, but in a calm, mature way just expressing your disappointment that your expectations weren't met.
July 13th, 2006 at 11:57 pm 1152835028
July 14th, 2006 at 03:32 am 1152847973
If your in a plane that's delayed due to a snowstorm, what's gonna get a better response from you? "We have no control over the weather, sir. You'll have to be patient!" or "I'm so sorry for the wait. Thank you so much for being patient"? Everyone knows that it's not the air stewards fault but the apoloigy is appreciated. So why can't people aplogize on behalf of the business? I want to hear "I'm so sorry we got your order wrong" not "Looks like the new guy can't use the register right yet" or" yeah, guess we forgot a burger." I'm riled up, but I want better customer service!
July 14th, 2006 at 03:36 pm 1152891408
December 30th, 2006 at 05:15 am 1167455706
January 9th, 2007 at 04:52 am 1168318343