So I moved over to one of the level 2 support teams from the helpdesk positon, and so far it costs me money. It is more than twice as far of a drive and with gas prices back around $3 that costs a lot more than the managers, and their high salaries consider. I still pack my lunch and still drink water from the fountain, but gas prices themselves are almost enough to push me over budget for the month. Their will supposedly be the opportunity of a raise when this is said and done, and I really hope that happens.

The main reason that I took the new position was acctually job security. After training the newest members of the helpdesk who work remotely in India, it became obvious to me that once they are phased in their numbers will increase, while those on the helpdesk sitting in America will decrease. They do have remote users on the team that I am on, but it is pretty hard to remotely change a defective hard drive on a server, and the level 2 team sits at the customer site, so when they want someone set up on the network or someone's permissions changed, they would rather walk to my desk to call someone no matter how close that person may be. Being on site, although they are still supposed to call the requests in to the helpdesk gives me more confidance that my job will still be there in the long run. A raise would be a welcome bonus as well.