The Wendy's Update

July 13th, 2006 at 10:19 am

I went back to Wendy's and said Hello to my favorite manager. I used her coupon to get the free burgers. One Big Bacon classic, with lettuce mayo on the side. One spicy chicken sandwich, and two Jr. Cheeseburger kids meals, one with no tomatoes and one with pickles only. I got the chocolate milk for the kids which they both liked. I got back to my table and guess what...there was no mayonaisse on the side for my wife's burger. She said it was fine so we continued to hand out the food. My daughter's burger had pickles on it like I said, but it also had, ummm, everything else that comes on a Jr cheeseburger.

That is slightly annoying. I said pickles only, the nice young man who took my order both this and the previous time said 'pickles only' into his microphone, but I did not get pickles only. My son dropped his burger on the floor, and I considered picking it up and saying this was supposed to have pickles only, to get a replacement burger for him...but I did not, I purchased a burger for $1.07 and everyone was content. I probably should have complained again about the lack of mayonaisse and lack of no lack of ketchup, mustard, and lettuce or whatever they put on her burger.

Posted in Rants | 6 Comments »

6 Responses to “The Wendy's Update”

chimbleysweep Says:
July 13th, 2006 at 10:25 am

I think you should have complained. I've been in customer service for almost ten years now and nothing frustrates me more than not getting what I ask for.

It may seem like a small thing, but these companies can only survive on customer satisfaction and people really enjoy getting what they ask for. I would complain, but in a calm, mature way just expressing your disappointment that your expectations weren't met.
princessperky Says:
July 13th, 2006 at 04:57 pm

Well considering the food was all free.......
lrjohnson Says:
July 13th, 2006 at 08:32 pm

My Guy got a wrong order the other day and had to go back to get the food he paid for. They didn't say sorry, and were very casual about it. What's up with that? Geez, if I'm paying for x and y, I should get x and y, and not x only. The place should apologize.

If your in a plane that's delayed due to a snowstorm, what's gonna get a better response from you? "We have no control over the weather, sir. You'll have to be patient!" or "I'm so sorry for the wait. Thank you so much for being patient"? Everyone knows that it's not the air stewards fault but the apoloigy is appreciated. So why can't people aplogize on behalf of the business? I want to hear "I'm so sorry we got your order wrong" not "Looks like the new guy can't use the register right yet" or" yeah, guess we forgot a burger." I'm riled up, but I want better customer service!
Money Talk$ Says:
July 14th, 2006 at 08:36 am

They act like they are aggitated at you because they got the order wrong. I am terribly sorry but you forgot my burger. And and if it is not too much trouble I would really like to get this one here with pickles only. My 2 year old daughter does not like mustard and if you put ketchup on it, it ends up on her nice Sunday dress, then she will get upset and cry about her dress. Her crying will aggitate my son who will try to help her by getting her the chocholate milk...but since he will be acting under the stress of her crying, he will spill the milk, probably on my wife or me. This will lead to more screaming, crying and in general not a pleasant experience for us, your other customers, you , or you staff. It would all be easier if you ummm maybe gave me the burger the way that I ordered it!
Q-Dog Says:
December 29th, 2006 at 09:15 pm

Your writing needs work. There are so many grammatical, punctuation, and spelling errors, as well as a bunch of run-on sentences.
Money Talk$ Says:
January 8th, 2007 at 08:52 pm

That is hilarious. Sorry to the grammer police. the run-ons are on purpose, kind of a Dennis Leary rant effect. The spelling errors were done solely for people like you. Have a nice day.

Money Talk$

This is now green...the color of money $$$

The Wendy's Update

6 Responses to “The Wendy's Update”

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